📄Overview
Government of Bihar has invited open tender bids for "Selection of Agency for Providing AI Enabled CCaaS Based Customer Grievance Redressal System, Customer Helpdesk Operatio" at Bihar — a Services / Manpower / O&M other on a ITEM RATE basis, carrying an estimated value of about ₹50.00 L (derived from the EMD, as the department didn't publish it). Bids close on 21 June 2026. EMD is ₹1.00 L. Reference NIT- 05/2026-27/BARH/UDHD.
🗓️Timeline
Published
8 Jun 2026
Submission opens
9 Jun 2026
Submission closes
21 Jun 2026
Bid opening
22 Jun 2026
📎Tender documents
Documents are mirrored from the source portal for reference. Live bidding and authoritative documents remain on the official portal.
📋Complete tender details
🏷️ Identification
Tender ID2026_Governme_133226_1
Reference No.NIT- 05/2026-27/BARH/UDHD
OrganisationGovernment of Bihar » Urban Development and Housing Department
Product categoryGENERAL
💰 Commercials
Estimated value₹50.00 L
Form of contractITEM RATE
EMD₹1,00,000
Tender fee₹10,000
Payment modeInternet Payment Gateway(IPG),Challan|
⚖️ Process & eligibility
Tender typeOpen Tender
CategoryOther
Bid validity45 days
Two-stage biddingNo
Withdrawal allowedNo
📍 Location & authority
LocationBihar
Bid opening placeBarh Municipal Council Office
Inviting authorityKUMARI HIMANI
❓Frequently asked questions
What is this tender for?
Government of Bihar floated this tender for "Selection of Agency for Providing AI Enabled CCaaS Based Customer Grievance Redressal System, Customer Helpdesk Operatio" — Services / Manpower / O&M work, procured as a other contract on a ITEM RATE basis.
What is the estimated value?
The value was not disclosed; based on the EMD it works out to about ₹50.00 L.
What are the EMD and tender fee?
EMD is ₹1.00 L; tender fee is ₹10 K.
When do bids close?
Bids close on 21 June 2026; bids open on 22 June 2026.