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HomeGeM Bids › Services & Manpower
● Live · Accepting BidsServices & ManpowerServiceTelecom & ITServices

Procurement of cloud-based call center services for 350 seats for a period of 12 months

Bid No: GEM/2026/B/7658381
Quantity
350
Bid Closes
22 Jun 2026, 21:30
Est. Value
₹20.00 Cr
Delivery
Single-state

Call Centre Service - Per Seat Basis - Cloud based call center solution; Onsite with setup

Buyer & Organisation

Ministry / State
Ministry of Electronics and Information Technology
Department
Department of Electronics and Information Technology
Organisation
Common Service Centres
Sector
Telecom & IT
Buyer type
Central

Item & Category

Category
Services & Manpower
Sub-category
Call Centre Services
Type
Service
Procurement
Services
Quantity
350
Reverse Auction
No
Make-in-India pref.
No
Bidding
Two-packet

Financials & Eligibility

Estimated value
₹20.00 Cr
Value tier
5Cr+
EMD required
Yes
ePBG required
Yes
Min. turnover
15000000
Experience req.
3 yrs
MSE-friendly
Yes
Startup-friendly
Yes
New-seller-friendly
Yes
Installation req.
No
Inspection req.
No
Certifications
None specified

Delivery

Delivery states
Delhi
Scope
Single-state

Tags

call centercustomer supportbpocloud telephonyhelpdeskoutsourcingit services