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Provision of 20 seats for call centre services on an offsite basis for National Health Mission, Uttar Pradesh for a period of 3 years

Bid No: GEM/2026/B/7428501
Quantity
20
Bid Closes
15 Jun 2026, 22:30
Est. Value
₹6.48 Cr
Delivery
Single-state

Call Centre Service - Per Seat Basis - Standard call center setup (On Prim); Offsite

Buyer & Organisation

Department
Medical Health and Family Welfare Department Uttar Pradesh
Organisation
N/a
Sector
Health
Buyer type

Item & Category

Category
Services & Manpower
Sub-category
Call Centre Services
Type
Service
Procurement
Services
Quantity
20
Reverse Auction
No
Make-in-India pref.
No
Bidding
Two-packet

Financials & Eligibility

Estimated value
₹6.48 Cr
Value tier
5Cr+
EMD required
Yes
ePBG required
Yes
Min. turnover
20000000
Experience req.
3 yrs
MSE-friendly
No
Startup-friendly
Yes
New-seller-friendly
Yes
Installation req.
No
Inspection req.
No
Certifications
None specified

Delivery

Delivery states
Uttar Pradesh
Scope
Single-state

Tags

call centrebpocustomer supporttelecallinghelpdeskoutsourcingmanpower