2026_DHA_166624_1 Closed · Ref PP/INT WING/001/26-27 · NIC eProcure / GePNIC

Hiring of an agency for execution of a 24x7 Citizen engagement and online Resolution and Redressal Management

Rupnagar, Punjab PIN 140308 Published 23 April 2026
Civic / Administration / OtherSupply / GoodsRental / Lease / HireWorksMiscellaneous ServicesWithdrawal allowed0 corrigenda
Auto-classified · Sector “Supply / Goods” matched “Hiring of”
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Department of Home Affairs has invited open tender tender bids for the work “Hiring of an agency for execution of a 24x7 Citizen engagement and online Resolution and Redressal Management” at Rupnagar, Punjab, PIN 140308. It is classified as Supply / Goods work, Rental / Lease / Hire in nature, procured as a works contract, carrying an estimated value of ₹15 Cr. Bids close on 1 June 2026; bids open on 2 June 2026. The earnest money deposit (EMD) is ₹45 L, with a tender fee of ₹10,000. The tender reference is PP/INT WING/001/26-27.

Tender Value₹15 Cr
EMD₹45 L
Tender fee₹10,000
Perf. security5%
Published
23 Apr
Pre-bid
21 May
Submission
1 Jun · 17:00
Bid opening
2 Jun · 11:30
Completion
+ 365 days
NIT — read first
PDF
Tender Notice
Tendernotice_1.pdf
5.9 MB↓
Work-item documents
PDF
RFP
rfp.pdf
1.6 MB↓XLS
Financial Bid
BOQ_338201.xls
392 KB↓
Corrigendums
No corrigenda issued for this tender so far. Last checked 23 April 2026. Any addendum or deadline extension will appear here.

The work scope is captured in the title above. Detailed scope, drawings and specifications are in the NIT document — download from the Documents tab.

Product Category: Miscellaneous Services

Pre-qualification criteria are listed in the NIT document. Typical fields include turnover, similar-work experience, contractor class and net worth. Download the NIT from the Documents tab.

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Frequently asked questions

What is this tender for?
Department of Home Affairs has floated this tender for “Hiring of an agency for execution of a 24x7 Citizen engagement and online Resolution and Redressal Management”. It is Supply / Goods work, Rental / Lease / Hire in nature, procured as a works contract.
What is the estimated value of this tender?
The estimated tender value is ₹15 Cr.
When is the last date to submit bids?
Bids close on 1 June 2026. Bid opening is on 2 June 2026.
Which department issued this tender and where is the work?
It was issued by Department of Home Affairs. The work location is Rupnagar, Punjab, PIN 140308.
What are the EMD and tender fee?
EMD is ₹45 L; the tender fee is ₹10,000.
How do I download the tender documents and BoQ?
Open the ‘Documents’ section above to download the NIT, BoQ and any corrigenda for reference PP/INT WING/001/26-27. Bidding is done on the NIC eProcure portal.