Bids close in 8d 17h · 11 June 2026
2026_NHMUK_93840_1 Bid Open · Ref NHMUK/2025-26/104-Helpline/942 · NIC eProcure / GePNIC

Establishment and Operation of the Integrated 104 Health Helpline, Telemedical Consultation, and Grievance Redressal Services through Call Center and Digital (Web and Mobile Application) Interfaces int the State of Uttarakhand.

Dehradun, Uttarakhand PIN 248001 Published 3 April 2026
Civic / Administration / OtherMedical / HealthServices / Media / ManpowerWorksMiscellaneous ServicesWithdrawal allowed0 corrigenda
Auto-classified · Sector “Medical / Health” matched “Health” · Work “Services / Media / Manpower” matched “Call Cent”
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Director (NHM Uttarakhand Health and Family Welfare Society Dehradun) has invited open tender tender bids for the work “Establishment and Operation of the Integrated 104 Health Helpline, Telemedical Consultation, and Grievance Redressal Services through Call Center and Digital (Web and Mobile Application) Interfaces int the State of Uttarakhand.” at Dehradun, Uttarakhand, PIN 248001. It is classified as Medical / Health work, Services / Media / Manpower in nature, procured as a works contract, carrying an estimated value of approximately ₹9.5 Cr. Bids close on 11 June 2026; bids open on 11 June 2026. The earnest money deposit (EMD) is ₹19 L, with a tender fee of ₹6,000. The tender reference is NHMUK/2025-26/104-Helpline/942.

Tender Value₹9.5 Crderived from EMD
EMD₹19 L
Tender fee₹6,000
Perf. security5%
Published
3 Apr
Pre-bid
10 Apr
Bid opening
11 Jun · 15:00
Completion
+ 30 days
NIT — read first
PDF
Tender Notice
Tendernotice_1.pdf
786 KB↓
Work-item documents
PDF
RFP
RFP.pdf
9.3 MB↓XLS
BOQ
BOQ_111057.xls
253 KB↓
Corrigendums
No corrigenda issued for this tender so far. Last checked 3 April 2026. Any addendum or deadline extension will appear here.

The work scope is captured in the title above. Detailed scope, drawings and specifications are in the NIT document — download from the Documents tab.

Product Category: Miscellaneous Services

Pre-qualification criteria are listed in the NIT document. Typical fields include turnover, similar-work experience, contractor class and net worth. Download the NIT from the Documents tab.

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Frequently asked questions

What is this tender for?
Director (NHM Uttarakhand Health and Family Welfare Society Dehradun) has floated this tender for “Establishment and Operation of the Integrated 104 Health Helpline, Telemedical Consultation, and Grievance Redressal Services through Call Center and Digital (Web and Mobile Application) Interfaces int the State of Uttarakhand.”. It is Medical / Health work, Services / Media / Manpower in nature, procured as a works contract.
What is the estimated value of this tender?
The estimated tender value is ₹9.5 Cr.
When is the last date to submit bids?
Bids close on 11 June 2026. Bid opening is on 11 June 2026.
Which department issued this tender and where is the work?
It was issued by Director (NHM Uttarakhand Health and Family Welfare Society Dehradun). The work location is Dehradun, Uttarakhand, PIN 248001.
What are the EMD and tender fee?
EMD is ₹19 L; the tender fee is ₹6,000.
How do I download the tender documents and BoQ?
Open the ‘Documents’ section above to download the NIT, BoQ and any corrigenda for reference NHMUK/2025-26/104-Helpline/942. Bidding is done on the NIC eProcure portal.